Contact Nexus Support

Establishing a secure line of communication is critical for market integrity. Nexus Market support operates on a compartmentalized, need-to-know basis. For your privacy and security, we mandate the use of PGP encryption for all sensitive inquiries regarding accounts, orders, or vendor status.

Administrative Support

Direct line for 2FA reset requests, vendor bond inquiries, and general platform capability questions.

[email protected]
Active Avg Wait: 24h

Dispute Resolution

Order-specific issues and escrow disputes must be handled via the internal ticketing system to ensure audit trails.

Login to Market
24/7 Staff Internal Only

Cryptographic Verification

Verify market signatures and encrypt sensitive communications. Unsigned messages regarding funds will be ignored.

Mandatory RSA 4096

Nexus Public Key

This is the official Nexus Market PGP public key. Import this key into your GPG keychain to verify signed announcements and encrypt your support emails.

Key Fingerprint
A7D2 9F1B 4C8E 3A2D 5B6C 1D8E 9F0A 2B3C 4D5E 6F70

Verification Protocol

Always cross-reference this key with the signature found on the market's main landing page (`/verify`) after logging in. Never trust keys sent via unencrypted channels.

nexus_support_public_key.asc

Check the Knowledge Base

90% of support requests regarding deposit confirmations, walletless payments, and order timeouts are answered in our comprehensive FAQ. Consulting the documentation first ensures faster resolution for critical issues.

Access Documentation